Support
We answer every message. Write to support@onemove.audio with your device, iPadOS or iOS version, host and what happened.
Before you write
- Setup in a host: see hosts and setup, including Key Link for hosts without side-chain routing.
- How a module works: each module page lists its controls; the manual covers the rest.
- Common questions: the FAQ.
A good bug report
- Device and iPadOS or iOS version.
- Host and its version, and the host's buffer size and sample rate.
- Studio or Live mode, and the chain preset or the modules that were on.
- What you did, what you expected, what happened.
- A screen recording, if you can.
Purchases
How do I restore my purchase on a new device?
Open the OneMove Vocal Console app and tap Restore purchase on the welcome screen, signed in with the same Apple Account you bought it with. The plug-in in every host unlocks too.
Can I get a refund?
Purchases are made through the App Store, so refunds are handled by Apple. Request one from Apple's "Report a Problem" page for your purchase.
Is there a subscription?
No. One purchase of $19.99 unlocks the full version.
Known limits
Why does the plug-in stop processing after 5 minutes?
That is the free demo: 5 minutes of real-time processing each time the plug-in loads. Reload it for another 5 minutes, or unlock the full version.
Why is my bounce unprocessed?
In the demo, offline renders (bounces and exports) pass through unprocessed. After you unlock, bounce again.
Why does Clean treat my test tone as noise?
The neural noise reduction listens for a voice. A plain synthetic tone with no voice in it is treated as noise. Test with a real vocal.
Do you have figures for older iPads or the iPhone?
Not yet. Our CPU figures are measured on an iPad Air M3. We'll publish other devices when we have measured them.